We’ve put together a list of the 10 questions our customers ask us most about Workplace by Facebook. And here are the first 5 answers.

In the first of a 2 part series, find out more about our vision for the future of work and how our customers use Workplace to connect their organizations.

We built Workplace to give everyone a place to work together. A space for your organization to collaborate more effectively in a mobile-first world. A platform that helps you get more done, that will reduce the distance among your employees, and change how your company works.

Workplace can replace internal emails, distribution lists, messaging and VoIP solutions, and out-of-date intranets. It’s a platform that gives you access to next-generation messaging and video conferencing. It integrates seamlessly with all the other productivity tools your organization uses (office 365, G-Suite, Box.com, Salesforce, Quip, Dropbox, Okta, Bluejeans, Onelogin, Azure AD, etc..). And, just like the other apps in the Facebook family, we’ve built Workplace to be mobile-first.

There are 30,000 organizations already using Workplace to help transform the way they work. We’re inspired by the ways they use Workplace and the questions they ask us to help make the platform better. And here are the first 5 of the top 10 questions you ask about Workplace.


1. What’s your vision of the way people will work in the future?

The future is here. By 2020, 50% of your workforce will be millennials. A generation that’s grown up with technology and unprecedented access to information who have the mantra that “impossible is nothing”.

Millennials have been shaping the way the workplace will evolve: a place to share and access information freely. A place where it’s important to be your authentic self. And one where technology is no longer restricted to a desktop computer.

Our core principles help shape how we work. Both today and tomorrow:

  • Open culture wins: Connecting everybody and fostering top-down and bottom-up transparency helps develop trust and the ability to move fast and win. It brings all employees closer together, regardless of their location
  • Everyone has a voice: Tapping into the collective brain of the organization is better than siloed and hierarchical teams. And knowledge no longer sits with office-bound employees. Giving a voice to frontline workers is a good way to learn from your customers and share new insight across your organization
  • Work anywhere: Global teams work in a wide variety of environments and so employee expectations are changing. Users want a mobile, intuitive, accessible and secure platform to engage with others

We expect these themes will continue. And, as new tools like AR and VR become available in your homes, they’ll soon be making an entrance in your offices…


2. What are the success stories for Workplace?

There are over 14,000 companies using Workplace already. We’ve heard countless stories about how using Workplace has helped these organizations connect people and collaborate in new ways.

Here are a few examples of how customers use Workplace to transform the way they work.

  • Starbucks: CEO Kevin Johnson and other senior leaders use live video on Workplace to broadcast their town hall meetings to thousands of store managers. They do it to share their vision and start a direct conversation with people in stores all over the world. Broadcasting these meetings to mobile devices gives Starbucks store managers a way of connecting with their entire company. Retail store managers also use groups to communicate with their teams and their peers. Watch how Starbucks use Workplace to connect here
  • Deliveroo: The UK-based food delivery service has operations across 150 cities and 12 countries. They’re growing quickly and hiring lots of staff. They use Workplace to scale their unique culture across global offices, onboard new people, and to build a company that feels smaller and more connected. Workplace has helped replace internal mailing lists, newsletters, and an intranet
  • Save the Children: Before Workplace, Save the Children struggled to share knowledge with their global staff all over the world. They now use Workplace to share effective practices around their global organization. Activities like proper life-saving lessons and new ways to improve children’s lives. Read how Save the Children use Workplace

And you can read more about our success stories right here.


3.What are the key features of the platform?

We know that Workplace works. In fact, we’ve used it for years to run our company, Facebook. To connect and bring value to other organizations, Workplace needs to deliver on four core areas:

Access and Connection: Our mission is to give the world a place to work together. It’s a tool that gets better the more people use it. It’s a platform that’s not just for your team, it’s for your whole organization.

  • Connecting everyone in your organization
  • Language translation
  • It’s competitive. And comes with competitive pricing for Premium features

User experience: We’re familiar. Launching Workplace is easy because people recognize the design of the platform and how to use it. We use a mobile-first approach which gives you smart and familiar ways to communicate through Workplace and Work Chat.

  • Ease of adoption
  • Mobile-first product design
  • Group conversation and Work Chat for instant messaging

Productivity: Workplace is a platform you use to do work. So we’ve designed it to allow you to easily find colleagues and resources at the right time. To enable teams to collaborate and exchange information in one single place. You can also integrate Workplace seamlessly with Office 365, G Suite, Salesforce, Quip, Dropbox and many others.

  • Multi-company groups so you can collaborate with people from any other business
  • Custom integrations to other tools that your IT teams can build on

Product evolution: One of Facebook’s core values is “Move Fast.” So we listen to feedback and look at the trends and develop new features and extend existing capabilities. Some of the latest developments include:

  • Multi-company groups to connect you to the companies you work with
  • Live video to broadcast to your entire organization
  • Bots that automate everyday tasks
    • Inventory management
    • Employee sentiment surveys
    • Emergency response planning and Safety Officer
  • Org Chart to reduce complexity in your organization

You can find out more about the latest Workplace features in our video.


4. How does Workplace interact with company intranet systems?

Workplace can replace internal emails, distribution lists, and out-of-date intranets. Or you can integrate Workplace into your organization’s digital environment.

Workplace can replace the intranet when:

  • You want a central knowledge repository which doesn’t exist yet
  • Your intranet is out of date, doesn’t work on mobile, and isn’t used. So you’re looking for a new source of trusted content
  • You don’t have enough resources to manage and maintain your intranet
  • It’s important for your employees to access information behind your firewall from their own devices

Workplace best complements the intranet when:

  • Your intranet is a static repository of documents. And Workplace is where discussions, edits, and sign-off on the documents takes place
  • You have a clear vision for the content you share on Workplace, and the content you don’t
  • You have integrations which allow for the sharing of materials from the intranet to Workplace

Workplace Partners assist with purchasing, deploying and running Workplace. Take a look at how our partners can help you transition to Workplace right here.


5. How do organizations use the platform to change the employee experience?

We want to give everyone the freedom and power to work together. And part of that is giving everyone a voice. This is a big shift away from traditional models where organizations restrict access to knowledge to a minority.

Using Workplace to connect your organization instantly increases engagement. We know that openness and transparency are key factors in employee engagement and satisfaction. Workplace has helped our customers find new ways to encourage these behaviors. And, as a result, these organizations perform better in employee satisfaction surveys.

Companies are using Workplace to engage and reward employees. A few of the examples we see every day are:

  • Using Workplace analytics to identify top contributors to the company and recognize their impact
  • Deploying group and chatbots to acknowledge and record peer-to-peer recognition
  • Creating company-wide groups that identify brilliant individual and team efforts. And assessing the impact they have on the organization and its culture

See some of the other ways our Workplace Partners can help you boost employee engagement.


Look out for the second part of this series soon.

Give us 30 minutes and we’ll give you Workplace. Join one of our new webinars this month to find out how organizations use Workplace to get more done.


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